About This Project
Row the Erne is a community organisation and registered charity, run by volunteers.
The club is focused on promoting the well-being benefits of Rowing on Lough Erne in a traditional boat (Currach), whilst providing an opportunity to do so in an accessible, engaging and fun way. Row the Erne found the previous booking system very labour-intensive and challenging for users, so they asked STRIDE to help address both issues through interactive workshops and a digital solution. A new booking system is now linked to the website, and Row the Erne will continue to engage with members and monitor feedback.
Design Thinking Workshops
13 participants from Row the Erne attended a Design Think Workshop on 26th August 2025.
They were provided with an overview of the STRIDE Programme and an introduction to the Design Thinking Process, then were divided into three groups representing three distinct website/booking system users as follows:
• New Users
• Long-term Users
• Operational/Administrative Users
Participants were asked to bring smartphones or tablets that they would usually use to access the Row the Erne website and booking system during the workshop.
Deliverables
STRIDE deliverables included:
• A Software-as-a-Service (SaaS) event management and booking system.
• Streamlined registration and booking process.
• Links to a rowing technique training video and the existing health form.
• Enhanced reporting to support succession planning and funding strategies.
• An adaptable system to allow booking on training events.
Results & Impact
20 participants from Row the Erne attended a training workshop on January 31, 2026. The attendees included administrators, members and non-members. During the workshop, participants received an overview of the STRIDE Programme and a summary of the outcomes from the Design Thinking Process. They were also trained on how to buy memberships, book tickets, cancel tickets and check in. Skippers received specific training on using the app for the check-in process. Additionally, the administrators underwent training to add products, create events, cancel events and manage the skipper check-in list. They also gained insights into reporting through an onboarding process, complemented by personalised training videos.